Policies


The nature of ceramic is, of course, breakable. But if handled with care, your purchase can become an heirloom to be enjoyed for many years to come. All our pieces are handmade to order using porcelain and custom glazes formulated and mixed in house! One-of-a-kind imagery, hand-painted 22-karat gold details and a sophisticated palette accent sleek vessels for a timeless look that will endure ever-shifting trends.

Our line is food safe and made for daily use. Pieces with hand-painted gold luster should be and hand washed for longevity and not put through a dishwasher nor the microwave. All pieces including imagery…wash and reheat to your hearts content!

We have limited number of pieces on hand ready to ship. Most orders ship within 3 business days, but if we have to start from scratch, we will be in touch to let you know. Please plan ahead and allow 2-3 weeks for making, firing and packing. If you have a specific date or special occasion that you need something by, please email us to make sure we can meet your timeframe. If you are interested in a larger order or custom work, please contact us at tandemceramics@gmail.com for more information.

 

wholesale

For wholesale inquiries, please email us at tandemceramics@gmail.com and include a little about yourself and your store. We would love to hear from you! 

returns

There are no returns or cancellations except for work that arrives damaged. If this is the case, please send documentation within a 5 business days and we will send a replacement.

LOCAL PICK-UP

We offer a ‘Local Pick-Up’ option at checkout so that our loyal local following and customers visiting Western Massachusetts can shop our online sales and avoid pesky shipping charges. If you choose this option at checkout, we will be in touch to arrange a time to meet at our studio in Florence, MA. Customers that cannot pick up their order in person will be held responsible for any shipping charges added to the order. This also applies to non-local customers that select ‘Local Pick-Up’ either accidentally or intentionally. Click carefully!